Privacy Policy

Introduction

AstronautCloud is a brand of WebGradee Enterprises, which is the data controller for the information described in this policy. "We," "us," and "our" refer to WebGradee Enterprises, trading as AstronautCloud.

This Privacy Policy explains how AstronautCloud collects, uses, and shares your personal information when you visit our website or purchase our services. "Personally Identifiable Information" (PII) means data that can identify an individual, either on its own or when combined with other data.

Please read this policy carefully to understand how we handle your personal data.

What Information We Collect

We may collect the following types of information:

• Name, email address, mailing address, and phone number
• IP address, approximate location (country/city), browser type, and device information
• Order history, account settings, and usage patterns

You may provide this information when you:

• Register an account on our website
• Place an order or register a domain
• Subscribe to a newsletter
• Fill out a form or contact our team

How We Use Your Information

We use the information we collect to:

• Personalize your experience and deliver relevant content
• Process transactions quickly and securely
• Improve our website and services based on how they are used
• Send service-related emails such as invoices and account updates
• Respond to inquiries and support requests

We may also send promotional emails if you opt in when registering.

How We Protect Your Information

We use multiple layers of protection to keep your data safe:

• Regular vulnerability scans and malware monitoring
• SSL (Secure Socket Layer) encryption on sensitive transactions
• Data stored on secure servers with limited access
• Payment data processed through certified third-party gateways and not stored on our servers

Use of Cookies

We use cookies to enhance your experience. Cookies help us:

• Remember items in your cart
• Store your preferences for future visits
• Analyze site traffic and interactions to improve performance

You can manage or disable cookies in your browser settings. Disabling cookies may affect some site functionality.

Log Files

Like most websites, we automatically collect log data, which may include:

• IP addresses
• Browser type, ISP, and device type
• Date and time stamps
• Referring and exit pages
• Clickstream activity

This data is used for aggregate analytics and security auditing. In cases of abuse or violations of our Terms & Conditions, IP addresses may be linked to user accounts to prevent further misuse.

Surveys

Occasionally you may be invited to take part in a survey to help us improve our services. Participation is voluntary, and the information collected is used only for internal research.

Third-Party Disclosure

We do not sell or trade your personal information. We may share limited data with:

• Hosting and infrastructure providers
• Payment processors
• Customer support tools

We use Paddle.com as our Merchant of Record and payment processor. When you make a purchase, your payment data is processed securely by Paddle and is subject to Paddle's Privacy Policy.

These partners are required to keep your data confidential and use it only to perform their specific services for AstronautCloud. We may also disclose information when legally required, or to protect our rights, our users, or the public.

Third-Party Links

Our website may link to third-party services or tools. Those websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before sharing your information.

Email Communication & CAN-SPAM Compliance

In line with the CAN-SPAM Act, we agree to:

• Not use false or misleading subject lines or sender addresses
• Clearly identify advertisements
• Provide a clear unsubscribe link in every promotional email

To unsubscribe from promotional emails, use the link in the email footer or contact us directly.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will appear on this page with a revised "Last Updated" date. If we make significant changes, we may also notify you by email or through an announcement on our website.

Contact Us

Have questions or concerns about this policy? Email us at sales@astronautcloud.com.

Registered address: WebGradee Enterprises (AstronautCloud), Mayadevi 01, Kapilvastu, Lumbini, Nepal 32800.