Terms & Conditions

1. Introduction & Acceptance of Terms

AstronautCloud is a brand of WebGradee Enterprises. In these terms, "AstronautCloud," "we," "us," and "our" refer to WebGradee Enterprises, trading as AstronautCloud.

Welcome to AstronautCloud. These Terms and Conditions govern your access to and use of our products and services, including domain registration, web hosting, reseller hosting (AstroFleet), Cloud VPS, AstroMail email hosting, and related offerings. By using our services, you agree to these terms.

To protect our platform and meet regulatory requirements, we may ask you to verify your identity (for example, by email or phone verification) when you register or place an order. By completing verification, you consent to the data practices described in our Privacy Policy.

2. Account Eligibility & Responsibilities

• Age requirement: You must be 18 or older, or have the legal authority to register on behalf of an organization.
• Account limits: Only one account is permitted per client. Duplicate accounts may be terminated without notice.
• Account security: You are responsible for all activity under your account, including the security of any scripts or software you install.
• Your content: You are fully responsible for the content you host. We do not review or endorse customer content, but we may suspend or remove content that violates our policies without notice or refund.

3. Fair Use & "Unlimited" Resources

Where a plan is described as "unlimited" or "unmetered," it is intended for standard personal and small-to-medium business websites. It does not mean unrestricted resources for large-scale operations or non-website storage.

Allowed usage

• Hosting websites, applications, or blogs
• Routine updates, backups, and data transfers related to operating your site

Prohibited & restricted usage

• Non-website storage: Hosting space may not be used to store backups, media libraries, downloadable software, or file archives unrelated to your site.
• Media streaming: Running audio or video streaming platforms on shared or VPS plans is prohibited.
• Speed-test and benchmarking tools: Operating speed-test servers or bandwidth benchmarking tools is not allowed.
• VPNs, proxies & tunneling: Permitted only within the data-transfer limits of your plan. Exceeding them may result in throttling, additional fees, or suspension.

Resource limits

Storage, database, mailbox, and CPU/RAM/entry-process limits are stated on each plan's page. If your site consistently exceeds its plan's resource limits, you will be asked to upgrade to a higher-tier plan or your subscription may be cancelled with a pro-rated refund.

4. Billing, Payments & Refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

• Payments: All payments are due in advance. Invoices are issued 7 days before the due date. Non-payment within 7 days after the due date may lead to service termination and removal of your data.
• Refunds: Refund eligibility, windows, and exclusions are set out in our Refund Policy. Please contact our team before disputing a charge with your payment provider.

5. Security, Abuse & Violations

We use tools such as ModSecurity and CloudLinux to monitor resource usage and protect our infrastructure. If we detect misuse, we will try to contact you to resolve it, but we reserve the right to act immediately to protect our network and other customers.

Enforcement

• Security abuse (DDoS, spam, brute-force attacks): a first violation results in a warning and a window to remedy the issue; a second violation may incur a fee; a third violation results in account termination.
• Bandwidth or resource abuse: a first and second violation may incur a reactivation fee; a third violation results in termination without reactivation.

6. Service Guarantees & Technical Policies

• Uptime: We stand behind the uptime commitment shown on your plan. Where a downtime credit applies, it must be requested through a support ticket within 7 days of the incident, and excludes events outside our control such as acts of God, DDoS attacks, or hardware failure.
• Backups: We keep short-term backups as a courtesy. We are not liable for data loss, and we strongly encourage you to maintain your own backups.
• Email deliverability: Shared IP addresses can affect deliverability, and we do not guarantee that every message will be delivered. For bulk mailing, we recommend a dedicated third-party sending service. Mass spamming will result in email suspension.

7. Domains & Migrations

• Domain registration: Availability is subject to registry approval. Domains are released only after full payment and are non-refundable once registered. ICANN's 60-day transfer lock applies to new registrations.
• Free migrations (general): Courtesy cPanel-to-cPanel migrations may take anywhere from one day to several days.
• Reseller migrations: Free migrations for reseller hosting plans are available only on longer billing terms. Shorter billing cycles may require an additional fee based on complexity. If a refund is requested after migration work has begun, only a partial refund will be issued.

8. Cancellations & Terminations

• Cancellation by you: Shared and cloud hosting is terminated immediately upon cancellation. VPS data is retained for 24 hours after termination. No refunds are issued for terminated services outside the Refund Policy.
• Termination by us: AstronautCloud may terminate services at any time, without refund or prior notice, for a breach of these terms or illegal activity.

9. Legal & Compliance

• DMCA: We comply with the DMCA and applicable copyright law. Infringing content will be removed, and complaints are processed within legal timelines.
• Indemnification: You agree to defend and hold harmless AstronautCloud and its staff from any claims arising from your content, misuse of our services, or breach of these terms.
• Limitation of liability: AstronautCloud is not liable for data loss, loss of revenue, or business interruption arising from the use or termination of our services.

10. Contact Us

For support, billing questions, DMCA notices, cancellation requests, or refund claims, email our team at sales@astronautcloud.com.

Registered address: WebGradee Enterprises (AstronautCloud), Mayadevi 01, Kapilvastu, Lumbini, Nepal 32800.