Refund Policy

Domain Registration Refunds

• Non-refundable: All domain registrations are final and non-refundable once processed with the registry.
• Free domain with hosting: If you cancel a hosting plan that included a free domain, a partial refund will be issued after deducting the standard domain registration cost.
• Delayed registration: In the rare event we're unable to register your domain within 24 hours of purchase, we'll issue a full refund for the domain.
• Premium domains: If a domain you select turns out to be a premium domain not reflected at checkout, we'll notify you promptly and offer a refund or account credit, based on your preference.
• Abuse suspensions: Domains suspended by the registry for phishing, malware, or other abusive content are non-refundable.

Web Hosting, Reseller Hosting & AstroMail Refunds

We aim to deliver fast, secure, and reliable service across Web Hosting, AstroFleet reseller hosting, and AstroMail email hosting. If our support team is unable to resolve a genuine service issue within 72 business hours (Monday–Friday), you may be eligible for a refund under the conditions below.

• Money-back guarantee: Available for a window of 7 to 30 days depending on your plan and billing cycle, as stated at the time of purchase.
• Plan-specific eligibility: The exact refund window for your plan is disclosed during checkout — refer to your order confirmation if you're unsure.
• Discounted & promotional plans: Refund eligibility may vary if you used a custom or promotional discount code. We reserve the right to reduce or decline refunds on discounted services to cover operational costs already incurred. Promotional pricing is intended for fair use; misuse may result in suspension or loss of the offer.

To qualify for a hosting or email refund, you must:

• Be a first-time AstronautCloud customer on the service in question.
• Not have violated our acceptable-use terms around CPU, bandwidth, mailbox, or security limits.
• Not have opened a chargeback or payment dispute with your bank or card provider.
• Understand that refunds apply only to the base plan amount — add-ons are excluded.
• Understand that payment gateway and transaction fees are non-refundable.

If a free domain was included with your plan, its registration cost will be deducted from the total refund. Any breach of the conditions above voids eligibility for a refund.

Cloud VPS Refunds

Cloud VPS plans are eligible for a refund within the money-back guarantee window stated at checkout for your plan, subject to the same eligibility requirements listed above. Because VPS resources are provisioned instantly to a dedicated instance, we ask that you review your CPU, RAM, and storage configuration carefully before purchase.

We do not offer refunds on:

• Control panel licensing add-ons (cPanel, DirectAdmin, Plesk, or Webmin) once activated.
• Dedicated IP add-ons and other one-time provisioning fees.

Service Cancellation & Abuse-Related Refunds

• If AstronautCloud cancels a service due to a system error or issue on our end, you'll be offered a refund based on the policies above.
• If your service is terminated for violating our Terms & Conditions — including abuse, phishing, spamming, or malware distribution — no refund will be issued.

How to Request a Refund

To request a refund or check your eligibility, email our team at sales@astronautcloud.com with your account details and order/invoice number.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Approved refunds are issued through Paddle to your original payment method.

Approved refunds are typically processed within 7–15 business days, depending on your original payment method.

If you have questions or concerns about any part of this policy, we're here to help — reach out any time at sales@astronautcloud.com. Thank you for choosing AstronautCloud.